This piece makes a case for Method Anthropology, an approach to commercial research inspired by an unexpect...

In early 2018, Brian Roberts, CEO of Comcast, a $155bn US media company, began an attempt to take over the ...

The rise of populism has coincided with politics and political campaigning becoming ever more machine-like ...

“The lesson I took away from that was, while we like to speak with data around here, so many times in my ...

At the EPIC 2016 conference held in Minneapolis, MN this year, we shared some significant findings

I’m in Rome to visit my family and make a stop in Via del Corso, the long road that connects l’Altare D...

The next generation of consumer technology may well come with emotional sensitivity built in. This week’s...

By 2050, 70% of the world’s population will live in cities which will put unprecedented pressures on the ...

This week we're looking at different approaches to how people manage the role of work in life. From thinkin...

Today's reads are all about manners - the good, the bad, and the ugly. We take a look at how rudeness and p...

Much of the modern world feels like a crusade against friction. It’s an evil to be removed and replaced w...

“Get me to Covent Garden”, I ask CityMapper. I choose the Smart Ride option, recently added to the trav...

We saw what sharing a vehicle actually meant for commuters around the world. And for many of them, it meant...

Robots are coming to live amongst us. Some of the best selling books of 2015 have been about the impending ...

As AI powered smart assistants find their way into our lives, we seek reference points to help us deal with...

There’s a time when all technologies are new. Understanding old technologies can help us see how new ones...

In the latest Keynote from Google, Sundar Pichai played several phone calls made by Google Assistant to sma...

With the dust settling on CES2014, the annual gadget show, it’s clear that the winners of most column inc...

For many decades now touch and sight have been the senses we use to ‘do’ computing. The dominant intera...

Recent news of a spamming fridge highlighted some of the oddness in store for us as the Internet of things ...

Spotify is encouraging us to ‘send a song’. You’ve probably seen the ads.

This is a talk Simon gave to the Cambridge Wireless network on wearables. The event was a good opportunity ...

What do you do when your cafe staff are taking money from the till? Last week the owners at my favourite Be...

We’ve been out and about exploring customer journeys and shopping with teenagers and twenty-somethings. O...

I’m in Rome to visit my family and make a stop in Via del Corso, the long road that connects l’Altare D...

Subscription retail is sold as something that delivers many benefits

In 1820 Charles Caleb Colton wrote, “Man is an embodied paradox, a bundle of contradictions.”This is pa...

Digital-driven product subscriptions have become key tools for consumers to hack their day-to-day lives. Su...

In early 2018, Brian Roberts, CEO of Comcast, a $155bn US media company, began an attempt to take over the ...

It seems like the best problems to solve are ones that affect you personally. Apple happened because Steve ...

This is a piece about things getting missed. It’s about what happens when organisations don’t get the i...

In our first post in this series we talked about how to define hacking, in the second we explored the impac...

At the EPIC 2016 conference held in Minneapolis, MN this year, we shared some significant findings

These are the images and text of the Pecha Kucha talk that I gave at EPIC 2017 in Montreal. Given the forma...

Lots has been written about modern organisations moving fast – including by us (see The Ux-ification of R...

It’s a word you hear a lot in modern organisations and there’s a reason for that. It’s a good thing b...

In a general election that didn’t lack for tension and excitement, one thing was missing. Mondeo Man. He ...

Coca-Cola was invented by John Pemberton, a pharmacist. His mission? To devise a drink so deliciously addic...

I visited a new cocktail bar in Brixton recently, The Shrub and Shutter.

When Stripe Partners moved offices to Bermondsey, South London one year ago, we tacitly knew what we wanted...

The rise of populism has coincided with politics and political campaigning becoming ever more machine-like ...

A couple of months ago now I bought £200 worth of Ether before using that to buy the crypto currency EOS...

Why cool and hedonism alone will no longer cut it for brands trying to connect with youth.

Unemploy...

The move of humanity to cities, and the ageing of the world population, are the two major transitions at th...

Talking about how much things have changed is an easy thing to do. Human brains are well tuned to notice sh...

In 2013 the Department for Energy and Climate Change (DECC) launched its flagship home energy improvement s...

We’ve all cringed over the Pepsi advert seen round the world, and it only took the collective internet-mi...

In the second post in our series on the impact of hacking on big organisations, Tom explores the relationsh...

The secret to what makes innovations spread has always been sought after – both within and outside the wo...

One of Arthur C. Clarke’s most famous sayings is his Third Law, which states that: “Any sufficiently ad...

We’re living through what seems like a perfect storm for new players in the housing market. Young peop...

“The lesson I took away from that was, while we like to speak with data around here, so many times in my ...

Earlier this month Charlie Adam scored the goal of the season against Chelsea. After the match he was inter...

Last October we presented a paper at the EPIC conference in Sao Paulo. The paper is an important landmar...

I want to start with a question. Please be honest in your response. Have you ever had the feeling that t...

My first post in this series argued that the market research industry commoditized ethnography and failed t...

This is the first of a three posts exploring the rise, fall and possible futures of ethnography in commerci...

The view from the Hudson river during the conference dinner cruise.

This piece makes a case for Method Anthropology, an approach to commercial research inspired by an unexpect...

The world of research, innovation and strategy likes to see itself at the cutting edge. We develop methods ...

The first of three articles discussing the proliferation of hacking culture and its implications for large ...

Life in a state of war, Thomas Hobbes observed, is “nasty, brutish, and short”. Much the same could be ...

When I first saw a map of St Petersburg, my hometown, I was in my mid-twenties. I remember being at a loss....

A more thoughtful mode of research enquiry will lead to better product. It also creates better attuned orga...

A recent article by BBH head John Harrison called on advertising to become ‘harder to understand’. Harr...

It’s easy to feel that we live in less tolerant times, but social progress was pronounced this year. Saud...

Pink Floyd’s Roger Waters recently announced that he

As the year comes to a close it’s hard to find the single thread that ties it together.

Looking back the passing of David Bowie in January was not the greatest of omens.

Before my grandmother learnt to drive, she stripped down a car engine and put it back together again.

Recently I went to see Ink, James Graham’s play about Rupert Murdoch’s takeover of the Sun